Elements and Performance Criteria
- Board passengers
- Hazards are identified, risks are assessed and hazard management implemented
- On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
- Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes
- Passenger boarding pass is returned on confirmation in accordance with computerised processes
- Appropriate action is taken in consultation with passenger to resolve boarding pass problems
- Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
- Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
- Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
- Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
- Dispatch aircraft
- On closing of aircraft door, authority is given to retract aerobridge/stairs
- Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
- Appropriate people are consulted during aircraft dispatch operations
- Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
- Hazards are identified, risks are assessed and hazard management implemented
- On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
- Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes
- Passenger boarding pass is returned on confirmation in accordance with computerised processes
- Appropriate action is taken in consultation with passenger to resolve boarding pass problems
- Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
- Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
- Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
- Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
- Communicate with flight crew
- Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures
- Once provisional load sheet has been signed by pilot in command (PIC), a copy is retained in accordance with workplace procedures
- Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
- Appropriate people are consulted during aircraft dispatch operations
- Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements